Emotional intelligence

Daniel Goleman’s book on Emotional Intelligence may have been written for managers and leaders, but its best sense is in fact in its application in daily employee interaction and engagement. To go out of your way to say “good morning” to a colleague is a simple act of acknowledgement that empowers others. Everyone would like to have a good day, why not wish it for them. Expressing a good wish for another acknowledges that you recognize them beyond their position or profession as a person.

Goleman talks about four competencies you should develop that are essential when relating with people in society. These four competencies also equip an employee to harness their “best person” for the job; Self-awareness, Self-management, social awareness and managing relationships. These skills enable you to be aware of and manage your emotions, be sensitive to others needs and emotions as well as help you be more productive when working with people in group and team situations.

A person with low emotional intelligence has not matured beyond seeing things beyond themselves and lack the competencies for effective team work. While IQ (intellectual quotient) is admired when it comes to creative genius, it is EQ (emotional intelligence) that places one in line for promotion and leadership responsibility in the workplace.  Put it another way, your certificates may get you the job, but it’s your interpersonal skills that will earn you a promotion.