CUSTOMER SERVICE
As an employee you will invariably be serving an internal or external customer. Every functional enterprise depends on its employees to serve its external customers. Employees are business agents from whom customers expect services. When customers engage with an employee, they expect the “business” to respond. Since you, the employee, represents the business it becomes […]
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CONTRACT
Contracts, job descriptions, terms of engagement, policy documents are all important definers and committal documents of the employment relationship. It is vital that employees familiarise themselves with the details and extent of a contracts because it determines the individual obligations of both the employer and the employee. The rules of engagement outline the rights, roles […]
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CONFIDENTIALITY
There is information that you will obtain on the job that is in the nature of business secrets. A business secret is the formulation of technology or information that a business uses to create and supply a competitive product to customers, clients and the market. If this information is leaked to the market, the business […]
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BOSS
The Boss is a species only found in the organization context. Some call it a Business Organization Support Structure. Some like it, some do not like it. Some like to be it while others detest it. Whatever your position, the Boss is authorized to require specific productivity from you as an employee. The Boss may […]
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BENEFITS
In the 19th and 20th centuries employers became benefactors and welfare managers as providers of employment. Large employers facilitated major employee benefit programs to attract and retain employees with the core skills employers needed to run their business. Generous benefit schemes included housing, medical, education, car and travel allowance. Those who enjoyed these benefits were […]
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BEHAVIOUR
The work place is built on a community of people engaged for the accomplishment of a defined cause. Membership of that community demands subscription to its ethos, rules, regulations, customs and traditions. A new person joining the organization will not be familiar with all aspects of the ethos when they join the organization, but they […]
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CONFLICT
Conflict suggests two outcomes; winners and losers. Are these the only ethical outcomes of conflict? While there is gain for some and damage to others in a conflict, there are other out comes to conflict such as win-win, overall progress, advancement, give and take, live another day and best possible outcomes. Unfortunately, most people have […]
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CAREERS
The Oxford dictionary defines a career as ‘an occupation undertaken for a significant period of a person’s life and with opportunities for progress. This definition suggests that it is possible to pursue a career within employment with an organization or as a “profession” or preferred occupation. But perhaps the significant offer of this definition is […]
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AUTHOR OF EMPLOYMENT
In the beginning God created the heavens and the earth… You probably recognize this line taken from the book of Genesis. There are two powerful lessons we can take away from this sentence. The first is that God employed Himself and the second is that God “worked”. God, in all His power, omnipotence and majesty […]
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ATTITUDE
In his audio book Keith Harrell talks about an attitude of gratitude. He suggests that a person who has a grateful attitude reaps more out of life than the morose complainer about life. He says being thankful is one of the greatest “uppers” and self-motivating techniques all of us can switch “on” or “off” as […]
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