Category: Business
CUSTOMER SERVICE
As an employee you will invariably be serving an internal or external customer. Every functional enterprise depends on its employees to serve its external customers. Employees are business agents from whom customers expect services. When customers engage with an employee, they expect the “business” to respond. Since you, the employee, represents the business it becomes […]
Read more
CONTRACT
Contracts, job descriptions, terms of engagement, policy documents are all important definers and committal documents of the employment relationship. It is vital that employees familiarise themselves with the details and extent of a contracts because it determines the individual obligations of both the employer and the employee. The rules of engagement outline the rights, roles […]
Read more
CONFIDENTIALITY
There is information that you will obtain on the job that is in the nature of business secrets. A business secret is the formulation of technology or information that a business uses to create and supply a competitive product to customers, clients and the market. If this information is leaked to the market, the business […]
Read more
THE STRATEGIC BUSINESS FORUM
I have just worked through the essentials of the Strategic Business Forum with Harris. A Strategic Business Forum (SBF) is not a board, a stakeholders meeting or a think tank. Though it may appear to have similarities to all those institutions, the SBF has a core focus and specific purpose – to chart out a […]
Read more
RUNNING A SUCCESSFUL COMPANY IS NOT ROCKET SCIENCE; IT IS MORE COMMON SENSE THAN COMPLEX BUSINESS JARGON!
On the 30th June 2013 the Sunday Nation Newspaper published a pull out titled, “Transformative CEOs with Golden hands”. The pullout featured 37 CEOs and the businesses they lead. The report covered 30 men and 7 women. Eight of these CEOs held doctorate (PhD) degrees while the organizations ranged from billion-dollar corporations to SMEs […]
Read more