Category: Business
Emotional intelligence
Daniel Goleman’s book on Emotional Intelligence may have been written for managers and leaders, but its best sense is in fact in its application in daily employee interaction and engagement. To go out of your way to say “good morning” to a colleague is a simple act of acknowledgement that empowers others. Everyone would like […]
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DRESS
In a world of extreme freedoms and diverse cultures, it may be difficult to define “right”, “wrong” and “workplace dress”, but there may still be a place for modesty and respect for others. While cultural and religious contexts may determine the allowable level of revelation without embarrassment, workplace dress may aim to create a corporate […]
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CONTRACT
Contracts, job descriptions, terms of engagement, policy documents are all important definers and committal documents of the employment relationship. It is vital that employees familiarise themselves with the details and extent of a contracts because it determines the individual obligations of both the employer and the employee. The rules of engagement outline the rights, roles […]
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THE NEXT GENERATION CORPORATE LEADER is among us…
The next generation corporate leader is an independent worker with a corporate responsibility, able to convert any place into a workspace to deliver consistent, self-driven, high performance outcomes using available digital tools to influence people, facilitate productivity and ensure service delivery. This 21st century leader is a global thinker equipped with the generative skills of […]
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CONFIDENTIALITY
There is information that you will obtain on the job that is in the nature of business secrets. A business secret is the formulation of technology or information that a business uses to create and supply a competitive product to customers, clients and the market. If this information is leaked to the market, the business […]
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CUSTOMER SERVICE
As an employee you will invariably be serving an internal or external customer. Every functional enterprise depends on its employees to serve its external customers. Employees are business agents from whom customers expect services. When customers engage with an employee, they expect the “business” to respond. Since you, the employee, represents the business it becomes […]
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BOSS
The Boss is a species only found in the organization context. Some call it a Business Organization Support Structure. Some like it, some do not like it. Some like to be it while others detest it. Whatever your position, the Boss is authorized to require specific productivity from you as an employee. The Boss may […]
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CONFLICT
Conflict suggests two outcomes; winners and losers. Are these the only ethical outcomes of conflict? While there is gain for some and damage to others in a conflict, there are other out comes to conflict such as win-win, overall progress, advancement, give and take, live another day and best possible outcomes. Unfortunately, most people have […]
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CAREERS
The Oxford dictionary defines a career as ‘an occupation undertaken for a significant period of a person’s life and with opportunities for progress. This definition suggests that it is possible to pursue a career within employment with an organization or as a “profession” or preferred occupation. But perhaps the significant offer of this definition is […]
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AUTHOR OF EMPLOYMENT
In the beginning God created the heavens and the earth… You probably recognize this line taken from the book of Genesis. There are two powerful lessons we can take away from this sentence. The first is that God employed Himself and the second is that God “worked”. God, in all His power, omnipotence and majesty […]
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